A local government’s primary purpose is to make daily life for citizens better. But they can’t do that effectively if facing problems of their own. In the coming years, local governments will be confronted with major, internal challenges that will pose serious risks to the communities they serve if left unattended. If governments hope to continue providing quality services to their citizens, they will have to solve these problems, fast, before they get out of control.
Below are two major challenges government municipalities will likely face in the next few years and the technology solution they should embrace to overcome them:
Problem #1: Talent Retention
Many employees who work for the public sector – in this case, baby boomers – tend to stay for the duration of their careers. However, most are set to retire in the next three to five years which, in concert with historically low unemployment rates, will lead to a huge wave of employee turnover. This will cause a bigger gap in talent, as younger generations tend to stay in their positions for a little over three years, on average. This accelerated turnover frequency combined with a tighter job market makes it imperative that municipalities be much more aggressive in recruiting and retaining talent. Otherwise, they can expect resources to be stretched thin, potentially leading to further employee turnover and disruption of services.
Problem #2: Data Integrity
Many public sector organizations have disparate systems in place for storing all of their HR data. This tends to happen within any organization as people are likely to keep separate spreadsheets and databases for tracking information in various ways. In managing employees, a municipality may have a learning management system for tracking employee training and learning in one system, career goals in another and yet another system for keeping tabs on open positions. This makes it difficult to get a full view of an organization’s workforce and perpetuates rogue databases or shadow systems. When too many systems provide conflicting sets of data, people no longer trust the data. And without verified data, reporting can quickly become very tedious and difficult, impacting your workforce planning success.
The Solution: Intuitive Human Capital Management Software
An end-to-end human capital management (HCM) solution is local government’s opportunity to address these serious challenges head-on and build a thriving, healthy workforce. HCM provides municipalities with the tools needed to better track, manage, develop and grow their organization. Here are the ways it will specifically help local governments to overcome these two main problems:
How it Helps Increase Retention:
It is critical to the success of any organization to ensure that the right people are in the right position. Employees should be engaged and kept happy. HCM helps achieve this by managing the employee lifecycle from hire to retire. With a proper HCM solution, a human resources manager can see the level of engagement and leadership potential of each employee and the likelihood an employee will leave the organization, with built-in best practices to mitigate and manage retention risks.
How it Helps Cultivate Data Integrity:
An intuitive HCM solution can provide a single source of truth and give everyone the ability to access the same information. This is a key factor in making the everyday work activities of government personnel far more efficient, as well as making the data more trustworthy. A one-stop shop for data is easier to use and also allows for more mobility – employees can access and input data from anywhere on a smartphone or tablet.
Creating a better experience for government employees begins with using better technology. The public sector is known for adopting easy-to-use, intuitive technology after it has already been introduced in the private sector. It’s time for that to change. Municipalities can be technology trailblazers with the solutions they use and the user experience they provide to their employees. There are plenty of opportunities where technology can assist in making government processes work more efficiently for personnel that, in turn, will benefit the citizens. HCM is the place to start.