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Are 911 Telecommunicators Really First Responders?

Suzanne Ladd,
The Homeland Security Act of 2002 defines the term "first responder" as “individuals who, in the early stages of an incident, are responsible for the protection and preservation of life, property, evidence, and the environment.” Who better,…

Making the Most of Automation in the Public Sector

Danilo Gargiulo,
Governments are the stewards of the citizens and have a hard task of delivering high quality services to citizens while managing tight budgets. Greater investments have been made in categories like education, public welfare and roadways –…

The Hidden Advantage to Joining a CAD-to-CAD Network

Steve Seoane,
An interconnected CAD network can save dispatchers and agencies time when responding to a big event, like the Boston Marathon bombing. But there's one more advantage of CAD-to-CAD that can save lives.

How Chicago is Putting Public Safety First

Steve Seoane,
The City of Chicago has just made one of the largest public safety software deals of the past decade. Find out how they are enabling faster, more efficient emergency response for a city of 2.7 million.

What is Identity and Access Management and Why Is It Important?

Danilo Gargiulo,
Municipal governments house enormous amounts of data on everything from finances and infrastructure assets to local businesses and citizens. This is how they protect that data.

Going Green: How Government Can Reduce Its Carbon Footprint

Emilie Merrigan,
Tackling environmental issues and leaving a legacy of sustainability for future generations are urgent priorities for many citizens and governments alike. These three cities have figured out the recipe for success.

5 Heartfelt Cop Interactions That Will Light Up Your Day

ShareBlueSmiles
Despite the majority of interactions between law enforcement and citizens having no use of force, the narrative on social media often portrays the opposite. This makes an already challenging job even more difficult for law enforcement officers.…

6 FAQs on Starting a Drone Program in Law Enforcement

Keith Singleton,
Thinking about starting a drone program at your agency? Are you debating whether or not it would be a good fit for your officers or deputies? Here are 6 of the most common questions that law enforcement agencies should ask when considering implementation…

How to Prepare for the 2020 Tax Law Changes

Alexa Robinson
Benjamin Franklin once said that nothing is certain in the world but death and taxes. If one thing is certain about taxes, however, it’s that the laws surrounding them often change. In 2020, many new and complex changes to tax laws will be…