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Why You Should Start Preparing for the Next Emergency Now

Don Pinkston,
While much of the country’s attention has been held captive by the COVID-19 crisis, the severe-weather summer months are just around the corner. Hurricanes, tornadoes and wildfires are expected to increase in frequency and magnitude. What does that mean for municipalities and how can they prep for the next emergency while in the middle of another?

What Does Financial Integration Actually Mean?

Rohit Chhabra,
The term “integration” can often hold several different meanings when it comes to technology. No matter how basic or high-level the integration, organizations looking to integrate their technology systems typically share common goals: achieving genuine business transformation, more streamlined service and greater employee satisfaction. Here's how.

The Most Forgotten Tool in Law Enforcement

Rohit Chhabra
Daily routines among law enforcement are filled with challenges, risks and threats that range from walking into the unknown, undergoing highly stressful situations and the potential of physical harm. Imagine a world where technology has the…

Using Analytics and Data Visualization in the Fight Against a Pandemic

Kristin Meitzler,
Washington State had the first diagnosed case of COVID-19 in the country, and it hit us pretty hard right from the get-go, particularly in the Puget Sound area. Valley Communications 911 provides dispatching services for twenty-four police,…

The Key to Building Strong Community Relations in a Crisis

Sergeant Matthew Botkin,
The COVID-19 pandemic has led to unique circumstances most generations have never experienced before. Previously, when law enforcement used the term “shelter in place,” it typically involved an active shooter or ongoing violent situation.…

How Local Governments Can Weather the Financial Storm

Todd Dooley,
It’s too early to predict what the long-term changes stemming from COVID-19 will look like for local municipalities and the nation at large. However, one thing is certain to be true for whatever the new normal brings. From a macro perspective,…

What Happens If You Call 911 and No One Picks Up…

The hiring and retention of qualified dispatchers across the country has become a serious problem. Many centers are staffed at half the target number of employees, prompting an unfathomable question – what happens if you call 911 and no one…

What Will 2025 Look Like for Public Safety?

Rohit Chhabra,
The need for public safety agencies to quickly become mobile is more pronounced now than it ever has been. Rapid changes in protocols for interacting with the general public as well as an increased emphasis on the health of law enforcement…

How to Maintain Business Continuity with the Cloud

Danilo Gargiulo,
Business continuity is of utmost importance for the public sector. Local governments are looked upon as pillars of a community because they provide invaluable services to citizens. For example, issues such as missed service requests can cause…