Public Administration

3 Critical Lessons Municipalities Learned from COVID-19

Danilo Gargiulo,
Local government organizations are no strangers to experiencing sudden changes in routine. Whether it’s natural disasters, such as wildfires, tornadoes or hurricanes, or new budgetary or regulatory changes, many municipalities have plans…

How to Go Beyond the Manual to Solve Training Challenges

Karen Haines, ,
Public safety agencies are understaffed and overextended. They juggle many different responsibilities throughout the day, including a critically important one: training users on new software systems. However, technical user manuals developed…

What Does COVID-19 Mean for Smart Cities?

Danilo Gargiulo,
Cities may have been among the hardest hit areas in the COVID-19 pandemic. According to the United Nations, nearly 90 percent of reported COVID-19 cases have been centered around urban areas. During the pandemic, many major cities have seen…
Why the C in CIO Stands for Change

Why the “C” in CIO Stands for Change

Danilo Gargiulo,
It’s a well-known fact that technology has dramatically revamped the way organizations accomplish business objectives. Organizations are now faster, more productive and more efficient, thanks to new technologies. However, less attention has…
The Secret Formula to a Winning Technology Transition

The Formula for a Winning Technology Transition

Danilo Gargiulo
Selecting new software systems can be a time-intensive process for many municipal organizations, from the initial request for proposal (RFP) to the procurement. In fact, the RFP process takes about 57 days on average to complete, according…
Why It’s Critical to Fix Your Permitting Licensing and Inspection Problems

Why It’s Critical to Fix Your Permitting, Licensing and Inspection Problems

Danilo Gargiulo,
At its core, community development is a municipality’s commitment to create a thriving place for people to live, work and visit. Investing in community development means investing in long-term sustainability, meaningful growth, community…
How to Take Control of Your City’s Finances During COVID-19

How to Take Control of Your City’s Finances During COVID-19

Patricia Song,
The City of Garden Grove is undergoing a significant overhaul to its financial system. The City is going from a homegrown solution we’ve had for 40 years to an entirely new system to streamline processes and standardize operations. A technology…
Working-from-Home-Tips-for-Success-Featured

Working from Home When Working for the Government: Tips for Success

Danilo Gargiulo,
Telework has always been broadcast as the way of the future. However, up until a few months ago, few companies took advantage of teleworking as a solution for their personnel. Since the coronavirus (COVID-19) swept the nation earlier this…
How-to-Budget-for-a-What-If-Featured

How to Budget for a “What If?”

Danilo Gargiulo,
Budgeting can be among one of the most stressful tasks for any organization as a variety of unknowns must be accounted for in the planning process. It can be especially tedious for municipalities and state governments that must follow strict…